The Client
Djerriwarrh Community & Education Services (Djerriwarrh) is a highly regarded not for profit charitable organisation, which has been delivering high quality education, training, employment and youth programs across multiple sites in the western suburbs of Melbourne since 1989. Djerriwarrh delivers a range of pre accredited and accredited foundation and entry employment level Vocational Education and Training (VET) certificates.
Djerriwarrh went to market in 2020 for a new a Technology Services provider as they found their current provider was providing inadequate and reactive service. Their systems and end user experience had degraded to a point where it was having a significant impact on their business.
They were also undergoing a process of ISO27001 certification and needed a trusted partner to help them with the technology and security aspects of this process.
Finding the right cloud solution
Empyrean took a consultative approach, to ensure the client’s future business requirements and growth plans would be supported by the solution. This process included:
- Business requirements and technology workshops
- Assessment of market options for Public vs Hybrid Cloud – ultimately determining Hybrid was best fit for the client.
- Designed and implemented an innovative Hybrid Cloud Solution with Backup and Disaster Recovery to a secondary Cloud site.
- Mapped out their support requirements and collaboratively designed a solution, supported by proactive service.
- Created a program of works for IT and Cyber Security Projects to help them achieve ISO27001 compliance.
Empyrean's hybrid cloud solution
The solution provided many improvements over their existing architecture:
- A Hybrid Cloud solution and Office365 with Teams for Collaboration
- Azure Active Directory – Multi Factor Authentication (MFA), with Conditional Access
- Microsoft Intune for Endpoint Management
- Citrix upgrade to Xendesktop 7.15
- Airlock for Application Whitelisting
Empyrean’s customer-led approach
- Our commitment to vendor independence ensured we delivered the right Cloud solution for the client—in this case Hybrid.
- Our Managed Services philosophy of continuous improvement, being pro-active, and always putting the client first.
- Our cyber security capability and experience with helping clients with ISO27001 certification.
The Numbers
Login time saving
Outcomes
- Vastly improved security
- Enabled ISO27001 compliance
- Proactive level 1 to 4 Managed Service
- Immediate cost savings
- Improved productivity and user experience
- Increased scalability and agility
- Removed reliance on legacy technology
- Enhanced data resiliency
Technology
- Azure Active Directory
- Office 365
- Microsoft Intune
- Citrix upgrade - Xendesktop 7.15
- Citrix upgrade - Xendesktop 7.15
