Our Managed Services practice offers a set of services that we tailor to fit individual clients’ needs.

IT managed services

Peace of mind no matter the size of your business

From Service Level Agreements to selective technology outsourcing, Managed Public Cloud or Private Cloud solutions and managed Security Services.

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Don’t overpay for your managed services.

Empyrean Managed Services

IT Managed services

Operational flexibility starts here

An SLA with Empyrean guarantees you access to our entire team (not just managed services), who will act as an extension of your IT team. Empyrean's all-encompassing managed services are designed to proactively oversee, manage, and enhance the ever-evolving technology foundations that drive your business.

Digital platforms are critical for businesses to remain competitive and differentiate their value in disruptive and fast paced markets. 

From SLA’s and level 1 help-desk, up to supporting large-scale infrastructure – Empyrean’s flexible and modular offering maximises the value we deliver for our clients. Our advanced toolsets and range of service tiers ensures we can tailor solutions to meets most client’s needs. 

By partnering with a trusted Managed Services Provider, you can ensure critical services are proactively monitored and maintained in line with security best practices.

Infrastructure Managed Services

  • Patch management
  • Network management
  • Backup and disaster recovery
  • Capacity management
  • Performance management
  • Proactive Monitoring and Alerting
  • Monthly Reporting

Managed Microsoft 365

At Empyrean we specialise in delivering Microsoft 365 Managed Services tailored to enhance productivity, security, and collaboration within your organization. 

Our Managed 365 services focus on ensuring our clients Microsoft 365 environments operate in line with industry best practices with a strong focus on ongoing security posture management. Security vulnerabilities and bad actors are constant ongoing threats to services operating in Microsoft 365, our managed service provides pro-active monitoring and remediation of the security posture. We work closely with our clients to ensure that new features and capabilities are taken advantage of to facilitate the highest levels of productivity are realised while also protecting the services utilised with security best practices.  

Endpoint Management

Our managed endpoint solution utilising Microsoft Endpoint Manager (Intune) to manage Windows, Apple Mac, Android, and iOS devices provides a comprehensive service to enhance security, streamline device management, and boost productivity for your mobile workforce. 

Security Managed Services

  • Design and implement application whitelisting measures. 
  • Implement managed hardware and software hardening measures and security best practices.  
  • Develop and implement privileged access management solutions. 
  • Perform backups of important data, to ensure availability and integrity. 
  • Conduct vulnerability scans. 
  • Patch and update applications and operating systems.

Virtual CISO Advisory

  • Leverage the deep knowledge and experience of a vCISO to guide and enhance your cybersecurity program. 
  • Gain strategic cybersecurity leadership without the expense of a full-time executive, optimising costs for your organisation. 
  • Adapt to changing security needs with the flexibility of a vCISO, scaling services based on your business requirements. 
  • Benefit from an objective viewpoint, as a vCISO brings an external, unbiased perspective to your cybersecurity strategy. 
  • Mitigate risks effectively with the strategic risk management insights provided by your vCISO. 
  • Safeguard your organisation’s reputation by implementing robust cybersecurity measures under the guidance of an experienced vCISO.

Empyrean Managed Services tiers

Managed Infrastructure

  • Reactive 9×5 – 30 minute response SLA for in scope incidents.

  • Support incidents charged at an hourly rate (15-minute increments).

  • Support hours for Level 2 or 3 engineers can be bundled into the monthly support cost as an optional extra.

  • Monthly Service Delivery Meeting to review raised tickets and SLA report.

  • Proactive 9×5 – 30min Response SLA.

  • Support incidents charged at an hourly rate (15-minute increments).

  • Includes proactive event monitoring at the OS, network and physical infrastructure.

  • Enhanced system support services for OS patch and AV management.

  • Monthly Service Delivery Meeting to review Health Report, raised tickets and SLA report.
  • Proactive 24×7 monitoring with 15min Response SLA.

  • Support incidents charged at an hourly rate (15-minute increments).

  • A nominated Lead Engineer will assist in the ongoing technical account management across your environment and provide strategic oversight and direction.

  • The service provides a monthly Health Report, review of raised tickets, SLA report and a dedicated SDM.

Managed Microsoft 365

  • All support incidents are charged at an hourly rate (15-minute increments).

  • Block hours can also be bundled into the monthly support cost as an optional extra.

  • Monthly Service Delivery meeting to review tickets raised and SLA response.

  • Includes active management of your Microsoft 365 deployment inline with Microsoft and Industry Security best practices.

  • Monthly Health Check and Report. 

  • All in scope incidents are charged at an hourly rate (15-minute increments).

  • Dedicated Service Delivery Manager assigned to your account.

  • Proactive 24×7 monitoring with 15min Response SLA.

  • A dedicated Technical Account Manager is assigned to oversee the strategic direction of the managed environment and produce a quarterly report with recommendations to improve the environment.

  • A dedicated Service Delivery Manager assigned to your account with Monthly Health reports, review of tickets raised and SLA compliance. 

  • The services are actively managed with ongoing continual improvement for Identity, Collaboration, Endpoint Management and Security.

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